Returns

You can return your order for any reason even if you have simply changed your mind.  Just email us at info@mylaptray.co.uk and tell us you are returning the item and we'll guide you through the process.  You will have to pay the postage to return the item to us.

We will accept items returned up to 30 days from delivery.  Your item must also be unused and in the same condition that you received it. If 30 days have gone by since it was delivered or it comes back to us used unfortunately we can’t offer you a refund or exchange.

Please re-use the original packaging when sending the item back.

If you purchased a personalised product (such as a personalised, custom or collage lap tray) unfortunately we cannot accept returns unless there is a fault with the item or the artwork was printed incorrectly.

We are unable to improve any artwork beyond its original condition. Returns cannot be accepted for personalised items if it is down to the original artwork supplied not being of good enough quality.

We will send you an email to notify you that we have received and checked your returned item and let you know if we have approved or rejected of your refund.

If your refund is approved, a credit will be applied to your credit card or original method of payment, this usually takes 5-7 days to be processed by your bank or credit card provider.